Account Manager (Revenue & Customer Growth)

About PeerSpot

PeerSpot is the trusted authority on enterprise technology, helping over 500,000 members and 97 of the Fortune 100 make smarter technology purchasing decisions. Our platform harnesses the power of authentic customer interviews to empower buyers and vendors alike. Vendors rely on PeerSpot to amplify their customers’ voices and drive measurable impact across their go-to-market strategies.

We’re looking for a quota-carrying Account Manager to own revenue growth across an existing book of business. This role is responsible for renewals, expansion, and upsell, while ensuring customers achieve strong ROI and long-term success with PeerSpot. The account manager will be the one point of contact and have full ownership of the customer relationship.

This is a high-impact role for someone who thrives in a consultative sales environment, knows how to uncover opportunity, and is comfortable owning the full commercial relationship.

What You’ll Do

Own Revenue Within Your Book of Business

• Carry a quota tied to renewals, upsells, and expansion
• Own the full customer lifecycle and sales cycle for existing accounts—from onboarding through renewal and expansions.
• Consistently meet or exceed quarterly and annual revenue targets

Drive Expansion & Upsell

• Identify and execute expansion opportunities across products, services, and use cases
• Multithread accounts to expand into new teams, business units, and decision-makers
• Influence senior marketing and sales stakeholders with compelling, ROI-driven value propositions

Run Strategic, Consultative Sales Cycles
 

• Diagnose customer challenges and position PeerSpot solutions as business-critical
• Build and execute strategic account plans focused on growth and retention
• Create, present, and negotiate proposals and contracts

Protect & Grow Renewals

• Lead proactive renewal conversations and mitigate churn risk
• Reinforce value throughout the customer lifecycle to secure long-term commitments

Partner Internally to Win

• Work cross-functionally with Customer Success, Sales, and internal stakeholders to drive results
• Ensure strong program delivery while maintaining commercial momentum

Stay Market & Customer Focused

• Bring back voice-of-customer insights to inform product improvements and new offerings
• Stay current on industry trends, competitive positioning, and customer needs
• Represent PeerSpot in customer meetings, conferences, and industry events when needed

Who You Are

• 3+ years of experience in account management, sales, or customer success with a strong revenue focus
• Comfortable leveraging AI and leveraging new technologies to scale the unscalable and create unique experiences for customers and prospects.
• Proven ability to close renewals and upsells within an existing customer base
• Comfortable carrying a quota and being measured on bookings and growth
• Strong negotiation skills and confidence handling objections and complex deals
• Able to articulate complex solutions in a clear, persuasive way
• Strategic, competitive, and highly results-driven
• Resilient and persistent, with a hunter mindset inside an existing book of business
• Experience with CRM tools such as Salesforce

What Success Looks Like

• Consistent achievement or overachievement of revenue targets
• Strong renewal rates paired with meaningful account expansion
• Deep, trusted relationships that translate into larger and longer-term deals
• Customers that clearly understand—and invest more in—the value PeerSpot delivers